Author Archives: ruddy
Manage data control in call centers.
Data management in a call center is a crucial aspect of business and an important strategic tool and competitive advantage. Whether it’s for getting the most advanced, diverse and precise reporting system or to assist in rapid decision making, Data … Continue reading
High turnover in the contact center business
It became clear today that the staff (the agents) of the call center remains an important factor in the global performance. How to lower turnover in a call center environment. Continue reading
Call Centers Moving to Social Networking
The social network media has made its way around the world, with almost everyone and every company on the planet establishing a Facebook page or Twitter account. Businesses have every opportunity to make their presence known on these social networking … Continue reading
Bad Customer Service Can Kill your Business
The phone based customer service experience is a growing concern for businesses both large and small, worldwide. With an expanding but sometimes uncertain economy, it is paramount that a company do it’s absolute best to retain it’s customer base. Customer … Continue reading
Foniva looking to hire top talents
Foniva is looking to hire top talents in marketing and software programming. Check our career section http://www.foniva.com/careers
