Foniva Contact Center Software
From inbound IVR to predictive outbound campaigns through quality monitoring, Foniva's turnkey contact center software will optimize agent productivity, reduce operation costs and maximize your revenue.
Our platform will quickly scale to better meet the endless needs in the typical call center environment. Based on a multisite architechture, the contact center suite provides a set of tools to better serve the manager, the agents and the calling customers.
Foniva Admin Panel
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.
Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.
Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.
Key Features Overview
- Remote manager access
- Cross platform accessibility
- High availability
- Enterprise scalability
- Multi site
- Multi PBX & load balancing
- Multi-platform, OS independant
- Blended Inbound and Outbound
- Agents Skills Based Routing
- Customizable API
Supervisors Tools
With its users and privileges management system, Foniva platform allows multiple types of users such as supervisors or team leaders
to have access the resources, statistics and specific reports.
Monitoring activities and quality control is greatly improved thanks to features like agents spy, whisper mode and system alerts ...
Key Features Overview
- Real-time statistics
- Monitoring and alert system for all services
- All recording history available through web-based manager
- Auto archived recordings
- Rate calls, inbounds, and agents
- Live agents monitoring (passive spy mode)
- Live agents whisper mode (active passive mode)
- Advanced scheduled reporting
Foniva Agent Panel
With all advanced contact center features, the Foniva Agent Panel allows each agent to communicate with the
Contact Center Software. Easy to install on any platform or operating system, the Agent Panel integrates an SIP softphone
and is available in IP mode as well as PSTN mode.
Key Features Overview
- "Zeroconf" multi platform panel
- Multi parties conference
- Embedded SIP Phone
- PSTN, hardphone mode
- Embedded multi-tab browser
- Easy CRM integration
- Advanced call center scripting functions
- Agent's personal queue statistics and alerts
Technical tools
Technically, maintain Foniva Contact Center platform and its various modules is facilitated by a number of tools available
to programmers and network administators.
The backup processes of the database, user settings and system configuration as well as system monitoring insures an always available system.
The backup processes of the database, user settings and system configuration as well as system monitoring insures an always available system.
Key Features Overview
- System replication and failover
- Easy scalability with multiple PBX
- External recording storage server
- Backup security encryption
- CTI command line interface with full manager features
