Foniva Quality Monitoring
Foniva Quality Monitoring module is a systematic monitoring and evaluation system that reports various aspects of the contact center.
This consists on a number of process to record all contact center calls, interaction with customers, sales level monitoring and alerting system.
This consists on a number of process to record all contact center calls, interaction with customers, sales level monitoring and alerting system.
Key Features
- Calls recording history available through web-based manager
- Auto archived recordings
- Auto rate inbound/outbound calls & agents performance
- Live agents monitoring (passive spy mode)
- Live agents whisper mode (active mode)
- Real-time alerting system on any performance statistic.
