Foniva Outbound Dialer

Foniva platform provides outbound dialer functionality that provides the capabilities to make outbound telemarketing, sales, collection calls ...

Built on top of a powerful optimization algorithm, Foniva's Outbound Dialer increases by more than 70% the productivity of your whole call center. By reducing unsuccessful calls and agents wrap-up time between calls, the platform dramatically increases the return of investment of each campaign.

The supported outbound campaigns modes are supported are predictive, progressive, preview and broadcast.

Predictive dialer

Predictive dialer
To increase the number of answered calls, agents performance and sales, Foniva Predictive Dialer eliminates most of the unsuccessful dials such as answering machines, fax, busy and false numbers.
Also, the system will predict, for each campaign, calls to make to maximize sales by taking into account a wide variety of parameters such as maximum rate of abandonment, sales goals, calling lists quality, time of day, answers rate etc ...

Key Features Overview

  • Dialing Goals based on sales, answer rate and historical data
  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate

Progressive dialer

Progressive dialer
For some specific campaigns, the contact center managers may want to avoid any kind of abandon call and make sure that all callees speak to an agent. Foniva Progressive Dialer does just that. The system will make sure that for all answered calls are distribute to an available agent.

Key Features Overview

  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate

Preview dialer

Preview dialer
Foniva Preview Campaign mode presents contact information to the contact center agent prior to dialing the phone number. The agent is given an amount of time to review the callee information and prepare the script.

Key Features Overview

  • Easy CRM Integration
  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate

Broadcast dialer

Broadcast dialer
Broadcast mode allows the Foniva Outbound Dialer to run campaigns with or without human resources (agents). Answered calls are then transferred to an IVR where automated messages or database queries can be performed.

Key Features Overview

  • Dialing goals based dial rate, answer rate or time dead line
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name

Calling list management

Calling list management
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.

Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.

Key Features Overview

  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate

Dialer schedule & Callbacks

Dialer schedule & Callbacks
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.

Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.

Key Features Overview

  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate

Answering Machine Detection

Answering Machine Detection
Foniva platform provides a set of access points and the most used of them is probably the Foniva Admin Panel.

Completely web based, the administration panel allows users such as managers, supervisors and team leaders to create and manage call center resources, view real-time live statistics and plan new activities.

Key Features Overview

  • Queue distribute
  • Group & Skill based routing
  • IVR execute before call distribution to agent
  • Custom outbound caller id number & name
  • Maximum abandon rate