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Foniva is a world wide provider of contact center software - often referred to as call center software.

 

AUTOMATIC CALL DISTRIUTION
INTERACTIVE VOICE RESPONSE
Agent groups, teams
Multi site & remote agents
Multi-media timed queuing
Agent skill based routing
Customer satisfaction survey
Agent scoring & performance
Multiple custom agent status
Call automation policy
Custom call flow design
Real-time statistics
Built-in call flow
External vxml & agent connect
External Database Connection
Developper API
OUTBOUND DIALER
WORK FORCE MANAGEMENT
Predictive, Preview, Broadcast mode
Unlimited calling list filtering
Custom screen pop builder
Built-in blacklists
External calling list
Live report & alert system
HR administration
Learning management
Training management
Performance management
Forecasting and scheduling
Payroll
PBX
RECORDER
Easy setup
Connect multiple DID
Unlimited extensions
Voicemail & vmail2mail
Fax2mail & Mail2fax
Smart call forwarding
Virtual receptionist
Full digital voice recorder
Archieve
Link to CDR
Scheduled backup
FAX
MESSENGING
Quick setup
Built-in fax system
Fax2mail & Mail2Fax
Built-in SMS system
SMS as inbound/outbound media